Mercari item arrived damaged.

r/Mercari. Help? Item is damaged? Hello, I need some advice or am I SOL with this sale? Here is the back story, I recently sold a curved monitor through mercari to a buyer and shipped it free of charged to the buyer. I paid a ton for shipping through USPS and my friend wrapped the TV monitor in bubble wrap and sufficient packaging to prevent ...Item arrived broken . BUYING I bought an anime figure from Mercari and it arrived broken. The seller packed it really well, so I assume it was just a shipping issue. I'm gonna try and fix it, but my question is about returns. Is there any way to be compensated for receiving a broken item? I'd like to just fix it but I paid $40 for it.Causes or threatens to damage Mercari's reputation; Violates the terms of any bank, card or electronic funds transfer network; ... The list of Prohibited Items may be updated from time to time at Mercari's discretion. Examples of items that fall under certain categories may also be expanded to provide better communication and context to our ... After writing them four times I finally got told that they were damaged, not that the box was empty. I've been asked two more times for pictures so I could try and figure out what happened damage these items - I ship lots of delicate items and have never ever had one break before. Then of course mercari still couldn't seem to send me the pictures. Mercari is not a place for returns unelss somethig is not as desribed, damaged in transit, etc. This is why when a Mercari seller asks close to MSRP for an item, esp. if new, I usually just buy in another online store on the web where I CAN get returns. ... Customer messages me about their order that never arrived from 9 months ago.

I know as a buyer I would be a little worried if I had ordered an expensive item and then suddenly I was unable to track it. I hope Mercari fixes it. This is some kind of bug and they could fix it really easily if they just had the “view tracking” button go to a page that showed the carriers tracking number.If Mercari sees that it was truly a case of mishandled items by the shipping company, they'll refund the buyer and pay you for the sale. Neither will get a rating, btw. I have had one …

Hi everyone, I had a buyer tell me their item arrived broken. I packaged it well but I guess it didn't matter. ... IMO, Mercari refunding buyer, while still paying you, is not guaranteed. They tend to do that only on things that are ~$20 or less, and it’s the first time it’s ever happened (almost like a one time “get out of jail free card5. Get Your Money. When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Mercari will try to get you to spend your balance on the platform, but resist the temptation and save your money! You can even set up earnings goals right in the app.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... I bought a lot of manga from a seller but they arrived with a lot more damage to the spine and corners. ... in your statement make sure to mention that the books were packaged extremely well and that USPS is responsible for the damage. Put ...When it comes to purchasing used car parts, one of the most common items that people look for is a used car bumper. Whether you need a replacement for a damaged bumper or want to u...FlockingFab. Buyer damaged the item to return it, Mercari's explanation is astounding. I sold a jacket to a buyer that was in pristine condition. After it was delivered, I got a notice that the buyer was returning because it was "not as described" and Mercari approved the return. I reached out to Mercari for an explanation to find out what wasn ...I'm trying to help you and learn on the fly myself on how the process works. I've sold thousands of items on eBay and Poshmark but just started on Mercari in August. Everyone has different procedures for returns. Hopefully, Mercari doesn't use the Poshmark procedure. How long ago did the item sell and when did the buyer receive the item?Welcome to Mercari Status Page's home for real-time and historical data on system performance. Service Status Page ... where the number of new items for saved searches may not appear correctly. Apr 24, 13:11 PDT Apr 23, 2024. No incidents reported. Apr 22, 2024. No incidents reported.

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Need more details such as the dimensions and weight of the box. If you stood in line and got a actual acceptance scan with the weight at drop off, you should be good. But if it was something super light, then its back to a he said she said situation. Mercari supposedly does not accept video as evidence but who knows. 5.

Starting next week, travelers to Canada may be randomly selected for COVID-19 testing upon arrival at four major airports. Although Canadian airports had paused randomly testing ar...Buyer messaged me individually and told me that item was broken. I told them to report it as “damaged in transit” to Mercari. They messaged me saying they didn’t have that option but would continue looking. It has been several hours and they still haven’t filed a claim. I haven’t gotten an email or anything from Mercari that the buyer ...If the seller used a Mercari label, they can be compensated up to $200 for a lost or damaged package. Assuming the seller provided evidence, yes, they should've been paid out. ... but to the best of my knowledge—i bought the item, mercari told me that the seller dropped off the package within the 3 days, the tracking doesn't update, the ...They know that Mercari is very strict about counterfeit items and will grant a return for these reasons. The buyer knew the item was authentic, it basically was a case of buyer's remorse. Mercari ultimately sided with them, even after Mercari acknowledged that the item was authentic. I got my item back, thankfully it was in the same condition ...Yes, you can reuse them without issue. I was told you can use anything that does not advertise beer, liquor or priority mail packing if not sending priority. Anything else is fine. I reuse Amazon bubble mailers and boxes with no problems at all. My family members order items from Amazon almost everyday, lol.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... First for me. Item arrived damaged/leaking and the shipping box was in terrible shape. Included all that in my return request and even mentioned how well it was packed but that the outer shipping box was heavily damaged. Let the seller know ...

To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ...A refrigerator can be transported on its side, but proper precautions must be taken to ensure damage does not occur during the move. This includes securing items inside and allowin...If the return is approved and Mercari says to return it, ABSOLUTELY return it. Merc will give you a label to use so if you don't drop it in the mail using their label within a short few days, Mercari will not refund you. The seller just saying they'll "say they received it" is not enough. Just follow Mercari's instructions.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Returning Shipping Damaged Items BUYING I bought a few books in a bundle from a seller, where the books were pictured in excellent condition. I just received the item in an oversized box with no bubble-wrap, newspapers, or any protection of ...Hi! I bought an item, and it was delivered three days ago. I opened it, everything's great. When I went on the app to accept it, the tracking hasn't updated and it still said it was out for delivery. I figured it would update the next day. Now it's been here for 3 days, and the tracking hasn't updated.

Just go through Mercari. Take photos of the item inside the box (with the label visible if possible) to show what a bad fit it was. Do not rate, and open a return immediately describing the damage. Coming from a seller, Mercari almost always sides with the buyer, even if the seller hasn’t done something wrong.

Insurance is to protect the seller, not the buyer. You need to file a claim and ask the buyer to save the packaging as USPS may need them to bring it to their local post office for an inspection. If the item arrived damaged, then the buyer is entitled to a refund regardless of what returns policy you've selected. 11. Bobthecatking.Item was damaged during shipping. I didn’t received everything I ordered. I received the wrong item. Authenticity concerns. Importantly, Mercari states that sellers …I shop on Mercari. Have had good and bad experiences, just like eBay and Etsy, but mostly good though. Mercari just updated it's fee policy. Sellers no longer have to pay a fee to list items. Buyers now have to pay a "processing fee" and a "payment fee", so revenue that Mercari got from the seller listing fee is now being taken from buyers!Seller has to file any insurance claim with USPS, not you. Not your problem. However, if you want to help the seller out, hold on to the item & packaging in case the USPS wants to inspect it for the claim. I suspect that IF it is inspected, USPS may decide it was inadequately packaged and deny the claim.Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...Item was shipped to the wrong address. I've looked around and found multiple posts of this happening from the buyers perspective as it just happened to me. When buying something on Mercari, if you enter a new "Home Adresss" on the purchasing page, it will send the package to the default address on file instead of the one you just entered. Tried ...Posted by u/solid278 - 3 votes and 15 comments

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Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.

Just because Arrival looks like a corporate failure doesn't mean traders can't squeeze its shorts and extract profit from ARVL stock. Arrival is going through a short-term short sq...Mercari approved the buyer’s return request, so Mercari gave me $200 under their shipping protection guidelines. However, I still lost $190 on this transaction, so I’m going to file a claim with UPS. The buyer provided me with the pictures of the damaged package that I will use in my UPS claim.Alot of time seller will have to take the loss. Dont reply to them. Let mercari handle it. If they open a ticket. Check out the pictures they provided if u can. If u see anything suspicious with the return ticket pics they provided. Let mercari know but u will more likely take the loss unfortunately. 4. true.When you get it back try to fight it as not being returned in the condition you sent it in. As it is your first sale you may be out of luck. The key with Mercari is to be brief and very polite in emails to them. I've found them fair but I've sold 2000 items there so I've had a lot of time to build up a reputation as an honest seller.Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid.Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...The refund was approved and I sent it back out as I should because I received the wrong item. The item was out for delivery earlier this morning and I get a message saying that the return was successful, then another saying 'no such number' I had used the shipping label that I was provided from Mercari itself. I paid over $400 for this item.Unsure if I would take it because I don't wanna get banned on Mercari but it's the thought that counts. Last seller I asked for a refund was incredibly rude so this is a nice change. UPDATE 2: Mercari accepted the return and the seller has no hard feelings about it. Best case scenario and I'm surprised.

A buyer can request a return within 3 days of confirmed delivery if one or more of the following apply: The item is not as it was described in the listing. The item is potentially counterfeit. The item is Prohibited. The item is damaged. The item is defective. The wrong item was received. Except in cases where the seller and buyer have come to ...In return for paying fees, buyers can now return items within 72 hours of receiving the item – even if it’s simply because they changed their minds (known as buyers remorse). Mercari published its new refund and returns policy on its website, where it states that the return policy “reflects a balance between the needs of both parties to ...Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)As someone that's always worked in customer service, aside from Etsy, I highly recommend replacing the item. Items getting damaged during shipping happens all the time. Maybe include in your shop policy that you'll only do a replacement for damaged items if a customer provides picture of the original packaging. 4. itsdan159.Instagram:https://instagram. who is kyle rising 62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... It also depends if items were shipped damaged or damaged in shipping, but Mercari will determine that based on photos and explanation that the buyer sends them. ReplyIf the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Offer a ... did nicolle wallace have a baby When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Sellers can inform Mercari about the item's altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari class of 2023 graduation songs Purchase Protection means that you can request a refund if: You didn't receive your order. The product arrived damaged or different than described on the listing (example: the condition isn't accurate). The seller didn't follow their stated refund policy. The purchase was unauthorized.Otherwise your fragile items will arrive to your buyer damaged. This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Mercari Marketplace Marketplace and Deals comments sorted by ... r/Mercari • Got my first return request because I didn't realize she was asking for a second pair thrown in for free on ... 4 finger gang sign meaning After you've confirmed the item you've received is as described in the listing, you can rate the order to release payment to the seller: Go to the Order Status page for the transaction Tap "I've received my item" and select your Rating Leave a comment so the seller knows how they did You have 72 hours from the carrier-confirmed delivery date to rate the order or request a return ...Product arrived damaged help . Hello, this is my first time receiving a product and package damaged and I was wondering what I should do first. Do I first contact Mercari, the seller, or fedex, the shipping service used? ... I tried clicking on the “issue with item” button on the mercari app but I can’t find any option that’s about a ... icd 10 abdominal wound infection But, if there is any time that it is 100% your responsibility to refund, it's when the item arrived damaged. Make them happy and refund them. Also, if you want the item back you'll have to find a way to pay for the return. I'm not sure how you can't refund unless you spent the funds before ensuring everything was clear from purchase to delivery.Find the item in your Purchases - opens in new window or tab.; Select Return this item from the menu on the right.; Select your reason for the return and enter a comment about why you're returning it. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and … jt auto lexington sc The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... I was having difficulty finding where I could put that the item was damaged, but I was looking under shipping instead of returns. I contacted the seller who indeed asked me to go over the items and open a return if I wanted. They were very ...Buyer messaged me individually and told me that item was broken. I told them to report it as “damaged in transit” to Mercari. They messaged me saying they didn’t have that option but would continue looking. It has been several hours and they still haven’t filed a claim. I haven’t gotten an email or anything from Mercari that the buyer ... misses nyt crossword Question about Mercari Shipping Protection - Damaged Item. Hi! I have a lot of experience selling items on Mercari and eBay so I'm familiar with how to package things safely, but I just got a return request for an item that was damaged during transit. I bought a UPS shipping label via Mercari so it should be covered by their shipping protection ...Buyer returned item late. So I sold an item and the buyer received it. He stated that he wanted a return because the figure had a gap in its arm. So the buyer was given about 7-8 days to return it. They didn't return it in time so Mercari competed the transaction and I got paid. Then the buyer messaged me with a tracking # and it's being ...Unfortunately, Mercari does not allow for partial returns/refunds. You continue with the return and get a full refund. You keep all the items and rate as you feel appropriate. Yes, you'll end up paying more for each bowl than originally planned, but you'll be three closer! You could discuss your concern with the seller. morganton rd maryville tn For damaged items, please include photos of the box, packaging materials and the damaged item. You have three (3) calendar days to drop off the return item with the …Just over here adding to my collection of goofy 4 stars lol! Apparently you just can't win! Shipped something sealed in a bag in a box only because a previous buyer kindly pointed out that even tho their item was perfect, a box might be safer than padded mailer just in case. beauty supply 95th halsted I clicked on the 'received and opened' box, left a review, but the submit button remains grayed out. The first day this happened I googled for a solution and one said it was possible Mercari hadn't caught up to tracking or something like that and to wait a day. I just received a notice that I must submit a rating by tomorrow , so I went back to ... total dramarama island characters Mercari’s zero-fee policy broadens its appeal to sellers with varied inventories, contrasting sharply with Poshmark, which targets fashion and lifestyle enthusiasts with a 20% fee on items over $15 and $2.95 for those below. Mercari is versatile, offering a wide marketplace without additional costs.UPS Damaged my item in shipping and mercari isn't even responding to my requests accurately . I sent an Xbox one console, pics of it working before shipment. I sent it, in its original packaging mind you, and buyer states it didn't work. ... On the Mercari sub, a lot of people remark better CS by contacting them via Twitter though I have not ... 18003473072 Mercari approved the buyer's return request, so Mercari gave me $200 under their shipping protection guidelines. However, I still lost $190 on this transaction, so I'm going to file a claim with UPS. The buyer provided me with the pictures of the damaged package that I will use in my UPS claim.Mercari is an online marketplace that allows people to buy and sell items. I recently had a bad experience with a seller on Mercari. I purchased an item on January 31st and was hoping to receive it within 3-4 business days. However, the item did not arrive until February 17th, which was almost two weeks later.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Still on going… sold a turntable which arrived with a minor scratch, and chipped piece so I accepted the return. Got it back totally destroyed, pieces snapped off, mechanism trashed, plastic cover scratched and tone arm missing paint ...